Shipping Policy

1. Scope of application

We offer free shipping to all states in the United States, except Alaska and Hawaii. For customers in Alaska and Hawaii, please contact customer service directly for shipping quotes and details.

2. Delivery time

Goods are shipped directly from Hai Yen Bird's Nest store in California. Estimated delivery time is 2 to 4 business days , depending on the delivery location. Time may vary due to objective factors such as weather conditions or holidays.

3. Request to sign for order

All orders require a signature upon delivery to ensure you receive the correct and complete product. If you do not wish to sign, please notify our customer service department in advance for support with a suitable delivery option.

4. Order Tracking

On the day the order is shipped, you will receive the tracking number via email or text message. You can track the shipping status online via the shipping company's website.

5. Important Note

• Please provide complete and accurate delivery address information when ordering to avoid failed deliveries.
• If there is a change in address or special request, you should contact customer service immediately for timely support.
• We are not responsible in case of unsuccessful delivery due to incorrect address information or customer not receiving the goods.

6. Customer Support

For any questions related to shipping, please contact Hotline: (714) 808-7763 or email: contact@haiyennest.com for the fastest and most professional support.