Terms and Conditions of Use

Welcome to Hai Yen Bird's Nest . By using our website and services, you agree to comply with the following terms and conditions:

1. Order information

You undertake to provide complete and accurate personal information, delivery and payment addresses when placing an order. Any errors due to providing incorrect information will not be our responsibility.

2. Payment

• You can choose the payment methods supported on the website.

• Orders are only confirmed and processed once payment is completed.

3. Delivery

• We are committed to delivering to the correct address and time as notified.

• In case of force majeure such as natural disasters, strikes, or events beyond control, delivery times may change without prior notice.

• Shipping costs are calculated according to current policy at the time of order.

4. Return policy

Due to the nature of food, we do not offer returns or exchanges unless the product is of the wrong type, quantity or damaged before it reaches you (please contact within 48 hours of receipt).

5. Information Security

• You are responsible for maintaining the confidentiality of your account information, password and all activities arising from your account.

• We are committed to protecting your personal information in accordance with our Privacy Policy.

6. Legal liability

• Hai Yen Bird's Nest is not responsible for any direct or indirect damages arising from the use of products or services.

• You are responsible for using the product in accordance with the instructions and for its intended purpose.

7. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. Any changes will be effective immediately upon posting on the website.

8. Applicable law and dispute resolution

• These terms are governed by the laws of the United States.

• Any dispute will be resolved through negotiation and conciliation before being brought to a court of competent jurisdiction.

Contact information

If you have any questions or requests regarding these terms and conditions, please contact:

• Hotline : (714) 808-7763

• Email : contact@haiyennest.com

• Address: 9211 Bolsa Avenue, Ste 110, Westminster, CA 92683, USA

Hai Yen Bird's Nest sincerely thanks you for trusting and accompanying us.